PC and Mac support — in person or remote

PC and Mac hardware and software support across the Byron Shire — no shipping your machine off, no call centre.

A lot of problems can be sorted remotely, without waiting for a visit. For Windows PCs we connect using Quick Assist; for Macs, we can start a secure screen share right from a Messages (iMessage) conversation. Either way, the connection is safe and only active while we’re working together — we can see your screen and make changes directly, and the session ends the moment we’re done.

Remote support handles most day-to-day issues: software problems, internet or network connection issues, and general troubleshooting.

Running low on storage? We can often free up space remotely, though sometimes it’s quicker sorted on-site or in the workshop — and the same support applies to phones, not just computers.

Forgotten your password? We can guide you through resetting it, and point you to the right place to contact support if needed.

Got a new computer? We can transfer your data across from the old one — or, if it’s no longer starting up, we can usually salvage what’s on it.

For anything that needs hands-on work — hardware faults, failed drives, a full office network — we’ll come to you or you can drop the machine at the workshop. Whether it’s a slow laptop, a failed hard drive, or a full network setup, Tekwizard handles it — data recovery, computer migrations, and broadband setup, done right the first time. 35 years of hands-on experience means most problems get diagnosed correctly, fast.

Something not working?

Describe the problem and we’ll let you know what’s involved before any work starts.